The intention of this workshop is to build powerful connections with customers and co-workers using communication strategies. This program explores the four major communication styles and how to use them to be successful on and off the job.

During this highly interactive presentation, participants will complete a self-assessment to determine their communication preferences. The information gain from this profile provides the foundation necessary for positive interactions with both internal and external customers. And it's fun too!

Through this program participants will learn to:

• Connect with others by recognizing and accommodating their style
• Win potential clients over quickly
• Communicate with confidence to styles different than their own
• Identify and adapt to other styles to achieve winning outcomes
• Avoid making incorrect assumptions about other's behavior
• Communicate guidelines and requests more clearly
• Resolve conflict quickly

Expected Outcomes - As a result of attending this workshop, participants will:

• Build better working relationships
• Improve internal communication
• Reduce potential conflict situations
• Work more efficiently together
• Build immediate rapport with acquaintances
• Create loyal customers
• Develop healthy and rewarding relationships

Customized Content: Prior to the event, I typically interview three to five participants from a cross section of the expected participant group in order to tailor the program content specifically to the organization's needs. Using the feedback received and other knowledge from conversations had with key decision makers the program content is developed with your overarching goals in mind. This customization process is the key to making your event a success.

To learn more about how you can build powerful connections between yourself and your customers and co-workers, give us a call, 210-545-2378.